Cancellation Policies

Please be advised of the policies for our services. Once your appointment is confirmed by any means of communication by our staff. You signify the acceptance of these policies.

Cancellation

Amid the ongoing uncertainty of COVID-19, we have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. If you need to reschedule for whatever reason, and especially if you are not feeling well, we understand. We request you please contact us as soon as possible to reschedule.

Tardiness

Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. Please be on time for the booked appointment. For the first-time client, please arrive a few minutes early to fill out a massage intake.

Sickness

Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 24-hour notice period, the cancellation fee may be waived.

Cancellation Fee

Minh Therapy will charge a full price of a booked session for a no-show appointment or cancellation with less than 24 hours of notice.

Gift Certificate Policies

  • 1. Gift certificates to be redeemed either at our studios or outcalls.

  • 2. Gift certificates must be present at the time of checkout.

  • 3. Gift certificates can't be exchanged for cash,

  • 4. Gift certificates are non-transferable or resale is prohibited

  • 5. Gift certificates are not refundable after 24 hours of the transaction.

  • 6. If a gift certificate is lost, stolen, destroyed, or used without permission a replacement will not be provided in these circumstances.

  • 7. Values of gift certificates are not expired

Booking a gift for someone

  • We appreciate your business. When you book a session online for someone else as a gift, for a first-time client, we ask you to send a picture of your cc or Venmo payment in advance. This helps to avoid any fraudulent.